There are , largely illiterate, dabbawallas who use a complex system of symbols and home-grown business sense to move, lunches each day. They have more than Dabbawals strength, which are capable to deliver lunch boxes to 2 lacks customers. That phrase was picked up and repeated by other reporters in other stories and now seems to have become part of the folklore. When they feel that new employees are capable to work, that time training will completed. This ultimately reduces cost. I wanted the Dabbawalas to learn computers and English. Combined with local knowledge, mapping technology could help create better delivery routes that can be adapted quickly as customers join and leave.

A couple of hours later the dabbawalla picks up the tiffin and the whole process happens again in reverse. For the efficiency of their supply chain it has been claimed that this virtually achieves a six sigma performance rating i. Shubham Vashisht, Roll No. The coding system founder Mr. If you do services consistently and with discipline, then the customer, at some point of time, will believe that you are God.

When do we wake up to the reality? But when the next stage of the process nears, there is five minutes of sudden intense activity.

The chief minister said that for every program he goes an hour late but for a dabbawala program he came 5 minutes early because he was scared that if he came late the Dabbawalas will go away. Pawan Agrawal – Mumbai Dabbawalas”. Dabawala was started in by one Mr. So, I asked one dabbawala why they charge so less. Homemade food keeps stduy doctors bill down and there are fewer absences from office due to poor health.


His fifth job is to go from Church Gate to deliver 30 tiffins to Siggma. You are actually helping us. Future Now The first pirate politician in power. The role of management is to change the process rather than badgering individuals to do better.

Dabbawala – Wikipedia

His second job is to collect tiffins from his group leader and deliver them to Dadar. They deliver Tiffin boxes before 12 pm at customer’s office. There was an inauguration of a book written by Shobha Bondre. A boy fixed it.

six sigma case study on mumbai dabbawala

They deliver to schools. In other projects Wikimedia Commons. In other words, a dtudy product or service need not necessarily be a costly one. When told about the 1.

(DOC) Six Sigma: A case study on Mumbai Dabbawala | Shubham Vashisht –

Instead, in rushes the dabbawalla, making it so that she can send off the lunch at eleven to get to the office at one, giving her an extra five hours of sleep. Secondly I would also like to thank dabbawaka parents and friends who helped me a lot in finalizing this project within the limited time frame.


I took the car to a wheel alignment shop. I am not a Dabbawala. They told Dabbawala it was a big honour so Dabbawala asked them to send it across. Tiffin time in Mumbai”. Each dabbawala has a single collection and delivery area. The dabbawalas offer a different service to the digital start-ups.

All Dabbawala gets weekly leave on every Sunday. Define the customer s and the requirements. When Prince Charles got married, only three Indians were invited, out of which, two were Dabbawalas.

six sigma case study on mumbai dabbawala

They face the same crowded pavements, on-road dense vehicular traffic and overloaded suburban trains, which normal office goers often give excuses for their late comings. The responsibility to keep the dabbawalas and the customers happy is on the group leader. These qualities are there in every dabbawala, in all of them.

The unsurpassed 125-year-old network that feeds Mumbai

The dabbawalas also allow for delivery requests through SMS. On 21 MarchPrakash Baly Bachche carried three dabbawalla tiffin crates on his head at one time, which was entered as a Guinness world record.

Retrieved 2 May Technology is useless for them for delivery.